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Hello,
I can understand the inconvenience you have experienced.
You may face this issue if the drivers for WAN drivers are not installed.
As you are getting yellow sign on in device manager.
I would suggest you to uninstall all WAN drivers one by one where you are getting yellow sign in device manager and restart the computer.
Uninstall WAN drivers from Device Manger.
1. Press Windows Key + X key.
2. Select Device Manager. 3. Locate WAN drivers. 4. Right click on the device and select uninstall. 5. Also place a check mark beside the option “delete driver files for the device”.
Once the driver got uninstalled try to restart the computer. This will install legacy drivers.
However, if issue still persists. I would suggest you to go to the HP website and install the latest WAN drivers for windows 7 on your computer.
Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.
Regards,Ashish Sondhi
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hello helpers good day. as advised by earlier helpers
'Hi Bennet,
It is not possible to directly remove the WAN Miniport drivers. The indirect way is this
1) Richt click the Miniport with the yellow exclamation mark
2) Update the the driver, and select Browse my computer....
3) On the next screen select Let me pick...
4) remove the check mark on Show compatible hardware, from the list than select something that can be removed for instance Microsoft -> Generic Mobile Broadband Adaptor. and click next.
This will replace the driver for the faulty device which than can be removed by the steps described by Bennet Martin,'
i reached upto step 4 and cliked on the microsoft as instructed and clicked next
but then following pop up occurred
Windows encountered a problem installing the driver software for your device
Windows found the driver software for your device but encountered an error while attempting to install it
WAN (Miniport Monitor)
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
if you know the manufacturer of your device, you can visit its website and check the support section for driver software.
pls help how to fix this problem as I am not able to connect to the internet via dongle
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